Quick answers about bookings, pricing, payments, accounts, services, and coverage. Find what you need or browse all help articles in our Help Center.
Prices typically start from €22/hour and vary by service type, duration, and location. You’ll always see the total price before confirming your booking.
Choose your service, select a preferred date and time, and confirm your cleaner online. You’ll receive a booking confirmation and can manage everything from your account.
Yes. You can cancel or reschedule anytime through your account. Short-notice cancellations may include a small fee — details are shown before you confirm.
Most cleaners bring their own supplies and basic tools. If you prefer specific products, just leave a note when booking.
Yes. All professionals are verified, rated, and reviewed by real customers. You can view profiles and reviews before booking.
All payments are processed securely online via Stripe. No cash required. You’ll automatically receive invoices and receipts in your account.
Yes. Weekly, bi-weekly, or monthly cleanings are available depending on your cleaner’s schedule. You can edit or cancel them anytime.
We’re live in 20 major German cities including Berlin, Hamburg, Munich, Cologne, and Frankfurt. Check the Locations page for all cities.
Absolutely. CleanPrimeTime uses secure encryption and follows GDPR standards to protect your personal and payment data.
You can contact our support team anytime via the Contact page or Help Center. We respond within 24 hours on business days.
Register, verify your profile, and set your availability. Once approved, customers in your area can book your services directly.
No. Registration is free. During the 0% fee promotion for the first three months, there are no platform fees.
Payments are processed securely through Stripe Connect. Payouts go directly to your bank account, usually within 2–3 business days.
Yes. You decide your hourly rates and which services you offer. CleanPrimeTime gives you full control over your pricing.
Yes, professionals usually bring their own basic equipment. Customers can request specific products if needed.
Of course. You can accept, decline, or reschedule booking requests. However, quick response times improve your visibility.
If a customer cancels, you’ll be notified immediately. Depending on the timing, partial compensation may apply.
CleanPrimeTime is active in over 20 German cities. You can select your service areas during registration.
Keep your profile up to date, upload good photos, and collect positive reviews. Active professionals are shown more prominently.
Our team can help with questions about your account, bookings, or payouts. Contact us via the Help Center or the Contact page.
Quick answers and guides for bookings, accounts, payments and more.
Learn about hourly rates, invoices, receipts and payment methods.
Payments via Stripe
Choose a service, pick a time, and confirm your cleaner in a few clicks.
Takes 2–3 minutes
Reschedule or cancel online anytime. See details and messages in your account.
No phone calls needed
Learn how CleanPrimeTime ensures equal access and compliance with accessibility standards.
EU Accessibility Act
Set your own hours, rates, and services. Join CleanPrimeTime as a Pro.
No monthly fees
Find cleaners near you across major German cities.
20+ cities
