General Terms and Conditions of CleanPrimeTime

Welcome to CleanPrimeTime, a brand operated by Vanilla Odyssey DE. Vanilla Odyssey DE utilizes the software BizBlocks, developed and licensed by Vanilla Odyssey, LDA, Portugal. BizBlocks is a multi-tenant, white-label platform software designed to support diverse business models, allowing brands to efficiently manage and customize their operational workflows and services.

CleanPrimeTime connects professional cleaners with clients seeking high-quality cleaning services. Whether you require cleaning services for your home, office, or specialized needs, CleanPrimeTime ensures a seamless booking experience.

By accessing or using CleanPrimeTime, you agree to comply with these Terms and Conditions. If you do not agree with these Terms, please refrain from using the platform.

• Platform: Refers to CleanPrimeTime, operated by Vanilla Odyssey DE, encompassing its website, services, and related applications.
• User: Any individual or entity accessing or using the Platform.
• Client: A User who books cleaning services through the Platform.
• Cleaner: A professional providing cleaning services via the Platform.
• Booking: The process of scheduling and arranging cleaning services through the Platform.
• Payment: The monetary compensation transferred from the Client to the Cleaner for services rendered, processed securely through the Platform’s designated Payment Provider.
• Payment Provider: A licensed third-party entity responsible for processing all financial transactions related to services booked through the Platform.
• Service Contract: The agreement established between the Client and the Cleaner detailing the terms of the cleaning services to be provided.
• Services: The cleaning tasks and related activities offered by Cleaners and booked by Clients through the Platform.

These Terms and Conditions apply to all Users accessing or using CleanPrimeTime, including all associated services, website, and mobile applications operated by Vanilla Odyssey DE. By registering, booking, providing services, or otherwise interacting with CleanPrimeTime, Users explicitly acknowledge acceptance and adherence to these Terms. Deviating or supplementary terms provided by Users shall not apply unless explicitly agreed upon in writing by Vanilla Odyssey DE.

• 4.1 Registration and Platform Access — Cleaners must have the legal right to operate as self-employed individuals within the European Union. To register on the Platform, Cleaners must provide: full name, valid email address, active phone number, tax identification number, copy of a valid identification document if requested during the registration process, current VAT obligations status, complete and valid bank account details, hourly service rates, availability and regions served. Participation is restricted to adults who are tax residents of a European Union member state and are authorized to carry out self-employed activities there. A valid tax identification number from the respective EU member state must be provided during registration. CleanPrimeTime reserves the right to verify professional capabilities through references or training sessions before granting full access.
• 4.2 Obligations of the Cleaner — Cleaners must maintain accurate, updated profile information and commit to providing agreed-upon services promptly. They must promptly inform CleanPrimeTime of delays or changes and comply with applicable laws and regulations.
• 4.3 Platform Usage — Cleaners must securely manage account credentials, commit to accepted bookings, and refrain from directly engaging Clients for services outside the Platform without consent.
• 4.4 Reviews and Ratings — Clients may provide ratings and reviews that impact future booking opportunities. Cleaners can respond to reviews professionally.
• 4.5 Fees and Payments — CleanPrimeTime may charge a commission for bookings, clearly communicated during registration. Payments are processed through designated Payment Providers.
• 4.6 Termination of Agreement — Cleaners can terminate their agreement by providing written notice. CleanPrimeTime can suspend or terminate access for violations.
• 4.7 Liability — Cleaners are responsible for service quality and must indemnify CleanPrimeTime against claims. Appropriate insurance coverage is recommended.
• 4.8 Account Termination Notice — Both parties may terminate this agreement at any time without prior notice. Termination can be communicated through written notice or via electronic communication, such as email, provided to the address specified during registration.

• 5.1 Subject Matter of the Agreement — CleanPrimeTime acts as an intermediary, facilitating service contracts between Clients and Cleaners through its Platform. Clients specify the scope of the desired cleaning services, and CleanPrimeTime matches these requests with suitable Cleaners.
• 5.2 Service Types — Clients have the option to specify one or more preferred Cleaners. The service contract is established between the Client and the Cleaner who first accepts the booking request.
• 5.3 Establishment of Service Contracts — The service contract is exclusively between the Client and the respective Cleaner. CleanPrimeTime’s role is limited to facilitating the connection between the two parties.
• 5.4 Booking Process — The information provided by CleanPrimeTime on the Platform serves as a non-binding invitation for Clients to submit booking requests. The process varies based on the chosen service type. Booking Process: Clients specify their preferred Cleaners and service details. The booking request is sent to the selected Cleaners. The service contract is concluded with the Cleaner who first accepts the request.
• 5.5 Acceptance of Booking Requests — CleanPrimeTime forwards booking requests to appropriate Cleaners based on the Client’s specified criteria. The service contract is established when the first suitable Cleaner accepts the request, and CleanPrimeTime confirms this acceptance to the Client.
• 5.6 CleanPrimeTime’s Role and Responsibilities — CleanPrimeTime operates the Platform, maintains user accounts, matches booking requests with suitable Cleaners, and communicates confirmations to Clients. CleanPrimeTime is not a party to the service contracts and is not responsible for the execution of the cleaning services.
• 5.7 Client’s Obligations — Clients are responsible for providing accurate booking details, ensuring accessibility to the service location, and facilitating the Cleaner’s ability to perform the agreed-upon services.
• 5.8 Changes and Cancellations — Clients may request changes or cancellations to bookings in accordance with the Platform’s policies. CleanPrimeTime will communicate such requests to the Cleaner and confirm any modifications to the Client.
• 5.9 Fees and Payment — Clients agree to pay the fees specified at the time of booking. Payments are processed through CleanPrimeTime’s designated payment providers.
• 5.10 Liability — CleanPrimeTime is not liable for the performance of the cleaning services. Any claims arising from the service contract are to be resolved between the Client and the Cleaner.
• 5.11 Termination of Mediation Agreement — Both Clients and CleanPrimeTime may terminate the mediation agreement at any time without prior notice. Termination can be communicated through written notice or electronic communication, such as email, provided to the address specified during registration.

• 6.1 Client-Initiated Cancellations and Rescheduling — Up to 48 hours before service start: Clients may cancel or reschedule confirmed bookings without incurring any fees if the request is made more than 48 hours before the scheduled service start time. Within 48 hours of service start: cancellations or rescheduling requests made less than 48 hours before the scheduled service start time may result in charges to compensate the Cleaner for potential lost income, as follows: 48 to 24 hours before service start: 30% of booking price; 24 to 12 hours: 50%; less than 12 hours: 100%. Clients may demonstrate that the Cleaner incurred a lesser loss.
• 6.2 Exceptions — Cancellations of bookings arranged less than 48 hours before the planned service start are exempt from the aforementioned fees.
• 6.3 Cleaner-Initiated Cancellations and Rescheduling — Cleaners are expected to honor all accepted bookings. If a Cleaner must cancel or reschedule, they must notify CleanPrimeTime promptly to allow alternative arrangements. Repeated cancellations may lead to account suspension.
• 6.4 No-Show Policy — If a Cleaner fails to appear for a scheduled service without prior notice, CleanPrimeTime reserves the right to impose penalties, including account suspension or termination.
• 6.5 Process for Cancellations and Rescheduling — Clients should cancel or reschedule via the Platform or by contacting CleanPrimeTime’s customer support. Cleaners must inform CleanPrimeTime immediately upon realizing they cannot fulfill a booking.
• 6.6 Refunds — Refunds are processed according to the rules in Section 6.1. Any applicable refunds will be credited to the Client’s original payment method within a reasonable timeframe.
• 6.7 Modifications to Policies — CleanPrimeTime may update its cancellation and rescheduling policies at any time. Continued use of the Platform constitutes acceptance of such changes.

• 7.1 Withdrawal Instructions — Consumers have the right to withdraw from this contract within fourteen days without providing any reasons. The withdrawal period is fourteen days from the date the contract was concluded. To exercise this right, notify us (Vanilla Odyssey DE UG, Baumpieperweg 8, 21149 Hamburg, Email: info@cleanprimetime.com) clearly about your decision via mail or email.
• 7.2 Consequences of Withdrawal — Upon withdrawal, we will refund all received payments promptly and within fourteen days using the original payment method. If services began within the withdrawal period, you must compensate us proportionally for services already provided.

• 8.1 Service Execution — CleanPrimeTime is not liable for the execution of service contracts by Cleaners or for any damages arising during the performance of these services. Responsibility rests solely with the Cleaner and the Client.
• 8.2 Platform Operations — CleanPrimeTime’s liability for contractual or non-contractual breaches is limited to cases of intent and gross negligence. In cases of simple negligence, CleanPrimeTime is only liable for: (a) injury to life, body, or health; (b) claims under the Product Liability Act; (c) damages from breach of essential contractual obligations (cardinal obligations).
• 8.3 Representatives and Agents — The limitations of liability also apply to CleanPrimeTime’s legal representatives and agents if claims are made directly against them.

• 9.1 Platform Usage Agreement — The agreement between the User and CleanPrimeTime begins upon registration and activation of access. It is concluded for an indefinite period and may be terminated by either party at any time without notice. Termination must be in text form (e.g., email to info@cleanprimetime.com).
• 9.2 Mediation Agreement — The mediation agreement between CleanPrimeTime and the User is concluded with each booking confirmation and does not require separate termination. For cancellations or rescheduling, the provisions in Section 6 apply.
• 9.3 Service Contract — The service contract between the Client and the Cleaner begins upon confirmation via email and can be terminated by either party at any time, subject to Section 6. Termination by the Client must be in text form and directed to CleanPrimeTime (e.g., email to info@cleanprimetime.com).

• 10.1 Data Collection and Use — CleanPrimeTime collects, processes, and uses personal data of Users as described in the Privacy Policy, which is published and freely accessible on the platform.
• 10.2 User Access — CleanPrimeTime will make Users’ data, including information about services booked, available for viewing in the User profile during the term of the agreement and will offer options for modifying or deleting the data.

• 11.1 Governing Law — These Terms and Conditions are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
• 11.2 Jurisdiction — If the User is a merchant, legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction is Hamburg, Germany.
• 11.3 Severability Clause — Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid one that comes closest to the economic intent of the original.